Professional Services Automation
A complete PSA solution for MSPs and IT service providers. Manage tickets, clients, projects, time tracking, contracts, and billing all in one place.
Everything You Need
Complete PSA Platform for IT Service Providers
Service Desk & Ticketing
Comprehensive ticket management with SLA tracking, email integration, and automated workflows to keep your service delivery on track.
Client & Contact Management
Centralized client database with organizations, contacts, sites, and complete service history. Everything you need to know about your clients in one place.
Time Tracking & Billing
Track billable and non-billable time, generate invoices, and integrate with QuickBooks. Never miss a billable minute again.
Service Desk
Powerful Ticket Management
Stay on top of every service request with our comprehensive ticketing system designed specifically for MSPs and IT service providers.
SLA Management
Define response and resolution SLAs by priority, client, or contract. Get alerts before breaches occur.
Email Integration
Convert emails to tickets automatically. Reply via email and keep the entire conversation thread in one place.
Automation & Workflows
Automate ticket routing, escalations, and notifications. Create custom workflows to match your processes.
More Features
Built for IT Service Providers
Asset Management
Track hardware, software, and licenses. Monitor warranty status and maintenance schedules.
Knowledge Base
Build a searchable library of solutions, procedures, and documentation for your team.
RMM Integrations
Connect with NinjaOne, Tactical RMM, and other tools for unified IT management.
Client Portal
Give clients self-service access to submit tickets, view invoices, and track project progress.
Reports & Analytics
Gain insights with reports on technician utilization, SLA compliance, and profitability.
Document Management
Store and organize client documentation, passwords, and configuration files securely.
Business Management
Run Your Entire MSP Business
From contracts to invoicing, projects to assets - manage every aspect of your IT services business from a single platform.
Contracts & Agreements
Manage service agreements, track covered services, and monitor contract profitability.
Project Management
Plan and track projects with tasks, milestones, and team assignments. Keep projects on time and on budget.
Invoicing & Payments
Generate invoices from time entries and expenses. Sync with QuickBooks for seamless accounting.